Shipping policy

At Duke Home, we aim to make every order as smooth and hassle-free as possible. Whether you're shopping for your home or placing a wholesale order for your business, our shipping and returns process is designed to ensure timely delivery and reliable customer support.

Shipping Information

At Duke Home, we strive to deliver your products safely and on time. Whether you're placing an individual order or purchasing in bulk, our team works to ensure a smooth delivery experience.

We currently deliver across the UAE and selected GCC countries. Delivery timelines may vary depending on product availability, order quantity, customization requirements, and delivery location.

Once your order is confirmed, our team will provide an estimated delivery schedule and keep you informed throughout the process.

For wholesale and commercial orders, shipping arrangements are coordinated directly with our sales team to ensure timely and efficient delivery.

Returns & Exchanges

Customer satisfaction is important to us.

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving your order. Our team will review the issue and work with you to arrange a suitable replacement or resolution.

To be eligible for a return or exchange:

• Products must be unused and in their original condition.

• Items should be returned in their original packaging whenever possible.

• Proof of purchase may be required.

Please note that customized products, made-to-order items, and bulk wholesale orders may not be eligible for return unless there is a manufacturing defect or an error in the supplied order.

We recommend contacting our customer support team before returning any product so we can assist you with the process.

Need Assistance?

If you have any questions about shipping, delivery timelines, or returns, our team is here to help. Contact us for assistance, and we'll be happy to guide you through the process.