Privacy policy

Your Privacy Matters

At Duke Home, we value the trust you place in us. Whether you're shopping for your home or making a bulk enquiry for your business, we are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it secure.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or get in touch with us, we may collect certain information to help us serve you better.

This may include:

  • Full name

  • Email address

  • Phone number

  • Company or business name (for wholesale enquiries)

  • Billing and delivery address

  • Product preferences or enquiry details

Information you provide through contact forms, quotation requests, or email communications

We may also collect non-personal information such as your browser type, device information, IP address, pages visited, and browsing activity through cookies and analytics tools. This helps us improve the performance and user experience of our website.

How We Use Your Information

The information we collect allows us to provide a better experience and respond to your needs efficiently.

We may use your information to:

  • Respond to your enquiries and quotation requests

  • Process and manage orders

  • Arrange product deliveries

  • Provide customer service and after-sales support

  • Communicate order updates and important notifications

  • Improve our products, services, and website functionality

  • Understand customer preferences and buying trends

  • Send promotional offers, product launches, or company updates if you have chosen to receive them

We only collect information that is relevant to providing our products and services.

How We Protect Your Information

We understand the importance of keeping your personal information safe.

Duke Home uses appropriate security measures to help protect your information from unauthorized access, misuse, loss, alteration, or disclosure. While no online platform can guarantee complete security, we continuously work to maintain secure systems and responsible data handling practices.

Access to your information is limited only to authorized personnel who require it to process your enquiries or orders.

Sharing Your Information

Your privacy is important to us.

  • We do not sell, rent, or trade your personal information to third parties.

  • Your information may only be shared when necessary with trusted partners such as:

  • Delivery and logistics providers

  • Payment processing partners

  • Technology and website service providers

  • Government authorities or legal bodies when required by applicable laws

These partners are only provided with the information needed to perform their services and are expected to protect your information responsibly.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences

  • Understand how visitors use our website

  • Improve website performance

  • Deliver a smoother browsing experience

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

Third-Party Websites

Our website may include links to external websites for your convenience.

Please note that Duke Home is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing any personal information.

Your Rights

You have the right to know how your personal information is used.

You may contact us at any time to:

  • Request access to the personal information we hold about you

  • Correct or update inaccurate information

  • Request the deletion of your information where legally permitted

  • Withdraw your consent for marketing communications

  • Ask questions about how your information is collected or used

We will respond to your request as quickly as reasonably possible.

Data Retention

We retain your personal information only for as long as necessary to provide our services, process orders, maintain business records, comply with legal obligations, or resolve disputes.

When your information is no longer required, we take reasonable steps to securely delete or anonymize it.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or legal requirements.

Any updates will be posted on this page, and the revised policy will become effective immediately upon publication.

We encourage you to review this page periodically to stay informed.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, we're here to help.

Please contact the Duke Home team through our Contact Us page, email, or phone number listed on the website.